Manikin help

MACOS

FULLSCREEN PERFORMANCE IS SLOW ON MACOS

In the Options menu you can lower the Quality settings. Especially on 4K screens the highest quality can be performance heavy, generally the middle settings are more than enough to work. Also don’t worry about your screenshots. Whenever you take a screenshot the highest quality will be temporarily activated so you have the best quality screenshots.

GENERAL TROUBLESHOOTING, SOMETHING IS WEIRD IS HAPPENING.
  1. Restart your device 
  2. If this doesn’t help and the problem persists delete and reinstall Manikin. 
  3. If your problem still isn’t solved please contact us!
MANIKIN DOES NOT START / CRASHES ON STARTUP
  1. Check if you are running OSX Mavericks (10.9.5). It’s a bug in Unity with Mavericks. Upgrading your system will solve this problem.
  2. There seems to be a common problem with mac and the engine we use (Unity3D). The solution below fixes the problem for some users.
    1. Right click the Manikin app and click “Show Package Contents”
    2. Then go to : Contents > MacOS > (Here you should see the Manikin executable)
    3. Open Terminal and type “chmod +x” and hit space.
    4. Drag your file over to the terminal
    5. Hit EnterProblem still isn’t solved please contact us!

IOS

I BOUGHT THE IN APP PURCHASE UPGRADE, BUT MANIKIN DOES NOT UNLOCK
  1. Make sure the app is not already unlocked. If you can add all the objects (through the add model menu) your Manikin version is unlocked.
  2. Restart the app. Upon restart the will check with the store for any purchases.
  3. Try to buy the upgrade again, don’t worry you will not be charged twice. Sometimes the purchase does not come through and buying it again forces Apple to recheck if you did. 
  4. Make sure your have the latest version of Manikin. 
  5. Also if your iOS is not up to date, try upgrading to the latest version. In a lot of cases this fixes the problem.
  6. If all of this does not work please contact us. We know how it feels when you buy something and it does not work and do not want anybody to experience that.

FAQ

SCREENSHOTS HAVE BLACK BACKGROUND IN PREVIEW

Some operating systems fill in the black with a placeholder color. Don’t worry your screenshot is ok and ready for use.

THERE IS LOSS IN SCENE EXPORTS

Yes there is some loss when exporting scenes as text, but normally this should be minimal

SHADOWS ARE PIXELATED

This is covered in the light tutorial.

WHERE ARE MY SAVES? (MACOS/WINDOWS)

This is covered here

CAN I SAVE ANIMATIONS?

No you cannot, at this time Manikin is not built for creating animation.

HOW CAN I GET HIGH RESOLUTION IMAGES LIKE ON YOUR INSTAGRAM?

The quality of your screenshots is highly dependant on the resolution of your screen. The images on our Instagram are taken on 4K screens which offers the best results also quality on mobile is always lower to improve performance.

How do I enable screenshots without background on iOS

Longpress the screenshot menu for 3 seconds and a popup will open with all screenshot options.

Need more support?

Manikin is a passion project and we truly want to create the best experience possible. So if you have any problem, idea or suggestion please contact us. We value all feedback and will always help you if you have a problem!